Policies

Policies

Shipping Policy

Please visit our shipping page for details. When shipping to a residence, items will ship using FedEx home Delivery service. When shipping to a business, items will ship using FedEx Ground. Please note, that we may offer expected delivery times which is based on an estimate provided by our carriers. We do not guarantee these estimates. We do guarantee that when requested, we will ship by a certain date. Please see the handling times below.

Order Processing and Handling Time

We normally ship orders out next day. Orders received on Friday will ship on Monday. Custom orders take a few extra business days. The exception is during the months of April, May, June, July, August and December when some orders may take 5 business days or more to ship from our facility. Please plan ahead if you need a stock or custom set during these months. Please contact us if you absolutely need it by a certain date.

Approximate Standard Shipping Transit Time

         > West Coast: 1-3 business days

         > Midwest: 3-6 business days

         > East Coast: 4-6 business days

If you would like your order shipped faster, let us know. FedEx offers 2-Day and Overnight shipping, but this is usually 2-3 times more expensive than the standard shipping rate. If you want to know how long it will take to get your set, use our contact form and give us some details as to what you want and your shipping address.

When placing an order for the board sets, select where the item will be shipped to. Shipping charges will be calculated once the items are added to the cart and a zip code has been entered.

We can ship bag sets and recycle sets to P.O. Boxes using our standard rates; However, to ship other items, like board sets, shipping charges will be greater than that quoted on our website. Please contact us for a quote prior to ordering.

We can ship to Canada and non-contiguous U.S. states but the order must be at least $100, not including shipping. Shipping charges will be greater than that quoted on our website. Please contact us for a quote prior to ordering.

Returns Policy

If the product is defective, please use our contact form and we will email you instructions on returning the product within 30 days of you receiving the order.

Refunds Policy

If the product is in new condition, customers may request a refund within 30 days of receiving their order. The customer is responsible for shipping costs associated with sending the product back to our facility. Once received, we will issue a refund. There is a 15% restocking fee. There are no refunds for orders that require customization, such as logos.

Cancellations Policy

Customers may cancel an order prior to shipment of stock items and prior to manufacture of custom orders. Please use our contact form.

 

Privacy Policy

Vorticy, Inc. is committed to protecting the privacy of its customers. We have taken strong measures to ensure that the information we gather from you will be secure and confidential. This policy applies to the Vorticy Sports websites only.

Your information: Why we need it. What do we do with it.

When you order something from Vorticy Sports, we gather your name, email address, mailing address, phone number, credit card number and expiration date. This information allows us to fill your order and keep you updated on its progress.

If you register with us, we also store your user name and password for your future ease of sign-in. This means you won't have to re-enter your address and information each time you order from Vorticy Sports. In registration, there is optional demographic information you can enter that we use to better serve our customers by designing products that fit their lifestyles. You also have the option to receive promotions and new product announcements via email - but only if you want to. As described below, you may opt out of receiving such promotional emails at any time.

Occasionally we offer contests, surveys and other features on our website that ask you to provide your information. When you choose to respond to these requests, the information you enter may be used as designated above, or may be provided to third parties as necessary to meet prize fulfillment or other aspects of the contest or offer. Your participation in any survey, contest or other request is entirely voluntary.

For your protection

We make sure that every online transaction with our customers meets our high standards of privacy and security. We do this by using Google’s secure server that encrypts all of your confidential information before you send it. In addition, we take strong measures to protect all customer data against unauthorized access. Of course, there is no such thing as "perfect security" on the Internet and no data transmission can be guaranteed secure. Although we will take the steps set forth above to protect your personally identifiable information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. As a result, while we strive to protect your personally identifiable information. Vorticy Sports cannot and does not ensure or warrant the security of any information you transmit to us or via our website, and you do so at your own risk.

Sharing your personal information

Vorticy Sports will not trade, sell or rent your personal information (such as name, address, phone number or company name) to third parties without your consent. We also protect your privacy by limiting employee access to and use of customer data. While we may provide statistics to outside companies about our customers, including sales and related site information, it will not include any personally identifying information. In addition, any communication with you for promotional purposes will be made only by Vorticy Sports and our marketing partners - and only if you have selected the option to receive such promotions. Vorticy Sports or its designated agent will use your personal information only to fill your product order and for purposes of authentication, security and verification. We may also disclose personal information when we believe in good faith that the law requires it. Vorticy Sports reserves the right to disclose users' personal information in special cases when we have reason to believe that disclosing the information is necessary to identify, contact or to bring legal action against someone who may be violating our Terms of Use or may be causing injury to or interference with (either intentionally or unintentionally) Vorticy Sports, its rights or property, or anyone else that could be harmed by such activities. In addition, in connection with any assignment, sale, joint venture, merger, or other transfer or disposition of some or all of the assets of Vorticy Sports or its affiliated entities, to third party successors in interest, you acknowledge and agree that we can accordingly assign, sell, license or transfer any information, including personally identifiable information, that you have provided to us to such third parties.

External links

Our website may contain links to other websites. Vorticy Sports does not control and is not responsible for the privacy practices or the content of such websites. As a general rule, you should always look for and review a site's privacy policy before giving out any personal information.

A word about cookies

Cookies are small bits of information that are stored by your browser on your computer's hard drive. Vorticy Sports' cookies allow us to recognize a shopper who should be given a promotional discount. We can also recognize a returning shopper and make product suggestions, if you choose. We do not place any personal or confidential information in your cookies.

Changes to this policy

Privacy as it applies to the Internet is a dynamic, rapidly developing area. We may change this policy from time to time to address new issues and reflect changes in our website or applicable law. We will post those changes here at www.VorticySports.com (and such changes become effective upon posting). Please refer back to this policy regularly.

Your acceptance of these terms

By accessing and using our Web site, you signify your agreement to and acceptance of our privacy policy. If you do not agree to this policy, please do not access or use our website. Your continued use of our website following the posting of changes to this privacy policy will mean that you accept those changes.

Other questions

If you have any concerns or questions, please feel free to contact us.

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